Last Updated: September 18, 2026
Mountain Peak HVAC & Plumbing ("we," "our," or "us"), operated by Corbitt Insight Group LLC, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, schedule service dispatches, or communicate with our team.
1. Information We Collect We collect personal information that you provide when requesting an appointment, submitting an intake form, or contacting our dispatch desk, including:
Contact Information: Full name, phone number, email address, and physical service address.
Service Details: HVAC and plumbing system notes, maintenance histories, and scheduling preferences.
2. How We Use Your Information We use the information collected solely to:
Schedule, confirm, and dispatch technicians to your property.
Send transactional service updates, invoice receipts, and appointment arrival windows.
Respond to customer support inquiries and operational service requests.
3. Mobile Information & SMS Privacy (Carrier Compliance) No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, sold, rented, or disclosed to any third parties or external entities.
4. Text Messaging Terms & Opt-Out When you provide your phone number through our booking form or over the phone, you may receive automated appointment reminders and dispatch notifications:
Message Frequency: Message frequency varies depending on your service appointment activity.
Opt-Out: You can cancel SMS notifications at any time by replying STOP. After sending STOP, you will receive a single confirmation message, and no further texts will be sent.
Assistance: For help, reply HELP or call our office line directly.
Rates: Standard message and data rates may apply depending on your mobile carrier.
5. SMS Opt-In & Information Collection
We collect mobile phone numbers only when end users voluntarily submit their contact information through our online scheduling forms or verbal intake. Opt-in to receive SMS notifications is completely voluntary and is not required to purchase goods or book service visits.
6. Cookies & Tracking Technologies
We may use standard cookies, server logs, and web beacons to monitor website traffic, optimize page loading performance, and improve user experience. You can disable cookies through your individual browser settings; however, disabling cookies may impact your ability to utilize certain interactive scheduling features.
7. Data Security Practices
We implement industry-standard technical and organizational security measures, including Secure Sockets Layer (SSL) encryption, firewalls, and restricted administrative access protocols, to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
8. Contact Information If you have questions regarding this Privacy Policy or your personal information, contact:
Company: Mountain Peak HVAC & Plumbing
Email: [email protected]
Phone: 423-820-2967
Location: Johnson City, TN